What does YG mean in UNCLASSIFIED

Yank Group utilizes a combination of cutting-edge technology, experienced agents and agents located in different countries and time zones to provide superior customer service worldwide. Our distinct methods of combining both digital channels with traditional methods ensure that your customers receive the highest quality of service at all times, no matter their location or device preference.

We offer a variety of services designed to meet our clients’ unique needs, from live chat support through multiple channel support platforms to social media management and more. We also specialize in creating customized packages tailored specifically to our client’s individual requirements.

By utilizing our extensive experience in data analysis, consumer behavior insights and customer service practices we are able to develop innovative solutions that are tailored specifically for you. These strategies have proven effective for hundreds of companies across the globe in terms of increased sales, reduced costs, improved customer satisfaction ratings and even improved brand recognition.

Yes! Thanks to our network of agents located across the globe we are able to provide round-the-clock assistance when needed. All our agents are highly trained professionals who love what they do, providing top notch service every time you need it!

No! Our services are accessible from any country so long as we have an agent available who speaks the language required by your customers. With agents located around the world we can easily accommodate your needs no matter where your business is based.

No additional software is necessary for integration as all communication channels are supported by SSL encryption protocols ensuring maximum data security from start to finish. When it comes to hardware requirements, all that is needed is access to a stable internet connection and preferably a headset for telephone systems such as VOIP or landlines should they be requested by you.