What does TKB mean in NASA

TKB stands for Technical Knowledge Base. This is a collection of useful information, frequently asked questions (FAQs) and troubleshooting advice related to software and hardware products. The purpose of a TKB is to provide an easy-to-navigate source of technical answers that can help users become more familiar with the product they are using.

A TKB typically includes support documentation, how-to guides, product FAQs and user manuals. These documents provide technical answers to user queries and instructions on how to use the product correctly. It also often includes troubleshooting advice for common issues and problems with hardware or software products.

The frequency at which you update your Technical Knowledge Base depends on the type and complexity of the product being supported. You may need to update your TKB regularly if you’re dealing with rapidly changing technology or have frequent new releases of the product. Otherwise, it would be advisable to periodically review your existing content for any outdated material or inaccuracies that might need refreshing or correcting.

To ensure your Technical Knowledge Base is as accessible as possible, make sure it’s well organized and has clearly defined navigation areas so readers can quickly find what they’re looking for without having to search too hard. If your content is complex, consider providing additional search functionality or categorizing topics by levels of complexity so users can find what they need quickly and easily. Additionally, maintain a logical structure throughout each document within the base for ease of reading.

Feedback from users regarding your Technical Knowledge Base content should always be taken seriously as this will likely indicate where improvements can be made to better serve customers’ needs. Be sure to act promptly when such feedback arrives as this will allow you time to investigate any issues thoroughly before making changes or updating information accordingly. Always be willing to adjust content if needed – keeping up with customer feedback helps ensure customers continually benefit from updated informative information.

When creating or maintaining a Technical Knowledge Base, there are many tools available depending on what you want from it as well as budget considerations such as types of licenses needed etc...If you're looking for free options then some popular choices include Google Docs/Sheets/Slides, Microsoft Office Online Suite plus other online cloud based apps like Trello and Notion while more comprehensive solutions include commercial offerings like Confluence by Atlassian and MindTouch Content Hub Platform.

There are several measures you can take in order to ensure accuracy of your Technical Knowledge Base such as checking all written information against secondary sources (such as manufacturer specifications) prior inclusion in the base; review dated material regularly; archive outdated versions; encourage readers' feedback & reviews; perform regular audits & tests; use version control systems; ensure staff members responsible for updating have sufficient training & experience.

Images can generally be very useful when describing complex concepts in technical guides – rather than trying explain something merely through words, visuals provide much clearer instructions. Popular image formats that could be used include GIFs, PNGs & JPGs – although keep file sizes small wherever possible so the page loads quickly even with an image included.

Depending on who owns the technical knowledge base - whether it's an internal team member or external provider - access rights should only ever belong those who require them in order to adequately perform their job roles wherever necessary.. Any unauthorised personnel who attempt gain access must always be denied entry & reported accordingly.