What does SOR mean in TELECOM

An SOR is a Service Operation Request, which is a document that records information about the service requirements of a customer, and provides the details necessary for the supplier to plan, organize and execute the delivery of requested services.

An SOR typically includes detailed specifications such as customer/service agreement information; scope of services; required standards; timeliness; availability requirements; performance measures/metrics; payment terms; resources/personnel needed to provide the services; expected duration or frequency of services provided; etc.

An SOR can be used by customers who are requesting specific services from suppliers, or by suppliers who are organizing their operations in order to deliver those services.

An SOR helps by providing clear communication between customers, suppliers and other stakeholders throughout the entire service process. This ensures consistent delivery and tracking of each service request.

Some advantages include improved efficiency in delivering requested services, easier identification of gaps in service levels delivered by suppliers, improved quality control leading to better customer satisfaction with products/services received from suppliers, etc. Additionally, it helps streamline processes related to negotiations between customers and suppliers over pricing or SLAs (Service Level Agreements).