What does RPA mean in ROBOTICS

Robotics Process Automation (RPA) is a form of automation that uses robots to automate manual processes through the use of Artificial Intelligence (AI) and other technologies.

RPA can be used to automate back-office functions such as Human Resources, Finance and Accounting, Customer Service activities such as responding to customer inquiries and handling customer complaints, data entry and data processing tasks, process tracking within an organization including database updates, workflow management from one stage to another and general operational tasks related to these areas.

Potential benefits for businesses who use RPA include increased accuracy in processes due to automated execution, improved productivity by automating tedious manual processes, increased compliance with laws and regulations via automated checks in the workflow process, reduced costs due to eliminating manual labor for certain tasks, faster response times for customers due to more streamlined operations and improved customer satisfaction due to quicker turnarounds on requests.