What does LRM mean in UNCLASSIFIED

The Loan Review Mechanism (LRM) is an independent mechanism which reviews complaints regarding potential non-compliance of World Bank Group projects with its environmental and social policies. The LRM provides a forum for people affected by, or likely to be affected by, a World Bank-financed project to seek redress and facilitate remedial action where appropriate.

Any affected person or persons, including communities, civil society organizations and other stakeholders whose rights have been adversely affected by a project financed by the World Bank Group can submit a complaint under the LRM.

Complaints must be related to potential non-compliance with specific World Bank Group policies in order to be eligible for review under the LRM. These include policies related to involuntary resettlement, indigenous peoples, women's empowerment & protection and labor laws & practices.

Complaints must be submitted electronically via this website or via email. They should include details on how you were affected directly or indirectly by potential non-compliance with relevant World Bank policies. A template for filing complaints can be found here.

No, there is no cost involved in filing a complaint with the LRM. The process is free of charge and confidential at all times.

Once your complaint has been received, it will be reviewed for eligibility before being acknowledged as compliant or incomplete through our acknowledgment letters. Afterward, our team will investigate further before providing final recommendations concerning applicable remedies and remedial action if deemed necessary.

No, investigations conducted under the Loan Review Mechanism do not involve any court proceedings; rather they rely on an alternative dispute resolution (ADR) approach which seeks an amicable solution between parties without recourse to litigation or arbitration processes that could become costly and lengthy for all parties involved.

Yes, assistance may be available from civil society organizations who specialize in topics such as resettlement and environment as well as international/regional organizations that specialize in ADR processes such as mediation or negotiation teams. Additionally, legal advice may also be sought from qualified professionals depending on local legal arrangements involving those relationships outside of official policy channels of communication within lending institutions like International Financial Institutions (IFIs).