What does KAD mean in GENERAL

KAD stands for “Kwaliteit van de Administratieve Dienstverlening” which translates to Quality of Administrative Service Provision. It is a measure used to assess the level of service provided by administrative personnel in different organizations.

KAD evaluates a range of criteria such as accuracy, efficiency, timeliness, courtesy, attitude and responsiveness and resolution rate. All these factors are assessed in order to determine the overall quality of administrative service being provided.

There are various steps that an organization can take to improve its KAD score such as hiring qualified and experienced personnel, providing adequate resources and training, setting up clear procedures and systems, and actively monitoring and evaluating results on a regular basis.

A good KAD score indicates that an organization provides efficient and high-quality services which are essential for customer satisfaction, loyalty and repeat business. Higher levels of efficiency can result in cost savings as well as better overall performance.

Aside from ensuring effective management processes through proper evaluation strategies such as KAD, other measures include determining customer needs through surveys or focus groups, instituting effective complaint handling protocols, and responding proactively to customers' feedback promptly.