What does CDOA mean in CERTIFICATIONS & DIPLOMAS

A Certified Dental Office Assistant (CDOA) performs front office duties within the dental practice, such as patient scheduling, insurance verification and billing. They also assist with patient care and provide patient education on proper oral hygiene techniques.

As a certified dental office assistant, they can provide you with quality customer service by scheduling appointments efficiently, verifying your insurance information, helping you understand your bill and giving you tips on how to keep your mouth healthy.

During their training program, Certified Dental Office Assistants must learn medical terminology related to dentistry, types of dental procedures and treatments available for different conditions, how to use dental software programs for record keeping and how to manage an efficient front office environment.

To become certified as a dental office assistant you will need to complete an approved program that consists of classroom instruction including topic such as medical terminology related to dentistry and knowledge of different types of treatments available. You may also need to pass the certification exam.

Certification is not required but it is beneficial because it demonstrates competence in the field so employers would prefer someone with certification over someone without. Furthermore some states legally require that all qualified personnel working at the dentist's office must be certified or be completing their education towards being certified in order to work there.