What does UPT mean in TRAVEL & TOURISM

Unexpected Personal Touch (UPT) is an extra level of customer service provided by hospitality industry businesses, such as restaurants and hotels, that makes clients or guests feel special by personalized experiences.

Unexpected Personal Touch works by making clients or guests feel valued, respected and appreciated through tailored experiences. This could be anything from complimentary snacks or drinks to upgrades on their services, making it an individualized experience helping them to remember the business.

Examples of Unexpected Personal Touch in the hospitality industry can include things like providing complimentary welcome drinks upon check-in at a hotel; adding small touches like personalized notes in guest rooms; offering discounts for repeat customers; upgrading customers' rooms at no charge; or providing local treats or snacks during their stay.

The biggest benefit of providing an Unexpected Personal Touch is creating loyal customers who will keep coming back for more. By going above and beyond a regular customer experience, businesses can create positive memories for their guests which makes them more likely to return in the future. It also helps build customer loyalty as well as reputation within the hospitality industry.

Businesses in the hospitality industry can provide an Unexpected Personal Touched by listening closely to client feedback and discovering ways that they can customize individual experiences with small touches such as complimentary snacks or drinks, discounts on services, personalized notes in guest rooms or any other gesture that shows clients they're valued and appreciated.