What does ACHT mean in UNCLASSIFIED
Average Call Hold Time (ACHT) is a measure of how long a customer waits on the line before their call with a customer service representative is answered. It is an important metric to track as it gives an indication of how efficiently and effectively customers are being served.
ACHT meaning in Unclassified in Miscellaneous
ACHT mostly used in an acronym Unclassified in Category Miscellaneous that means Average Call Hold Time
Shorthand: ACHT,
Full Form: Average Call Hold Time
For more information of "Average Call Hold Time", see the section below.
Essential Questions and Answers on Average Call Hold Time in "MISCELLANEOUS»UNFILED"
What does ACHT stand for?
ACHT stands for Average Call Hold Time.
How is Average Call Hold Time calculated?
Average Call Hold Time is calculated by taking the total amount of time spent by all customers waiting on hold, divided by the number of calls received during that period.
Why is measuring Average Call Hold Time important?
Measuring Average Call Hold Time provides insight into how quickly and efficiently customers are being serviced. If the ACHT increases, this can indicate that customer service capacity needs to be increased or improved upon in order to meet customer needs.
What factors can influence Average Call Hold Time?
Factors such as staffing levels, system performance, and peak periods when more customers may be calling in can all influence the Average Call Hold Time.
What would be considered a good target for ACHT?
The ideal target for ACHT varies across industries but typically hovers around 1-2 minutes on average.
Final Words:
Measuring and tracking Average Call Hold Time is an important metric to help understand the performance of customer service operations. Ensuring that there are enough resources available in order to provide quick and satisfactory service should be a primary goal in any organization's efforts to improve customer satisfaction rates.